Complaints

1. Our aim is always to provide you with an excellent service. However, if you are unhappy with our service for any reason, please contact our Customer Services Team at the address above, by telephone on 020 8720 6521 by email at complaints@CompensateRight.com.
2. Upon receipt of your complaint, you will receive an acknowledgment within two working days confirming your complaint has been registered. When we provide a final response we will inform you of your right to refer the complaint to the Claims Management Ombudsman, which is part of the Financial Ombudsman Service and you must do so within six months if not satisfied.
   While we would always aim to complete an investigation within eight weeks, if, for any reason, our investigation is not concluded within this period, we will write to you again. We will inform you of the reasons for the further delay and advise that if you are not satisfied with our progress then you may refer the complaint to the Claims Management Ombudsman, which is part of the Financial Ombudsman Service.
3. If we are unable to resolve your complaint through our internal complaints procedure, you may be able to refer it to The Claims Management Ombudsman, at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR; Telephone: 0800 023 4567 or 0300 123 9123; Email: complaint.info@financial-ombudsman.org.uk; Website www.financial-ombudsman.org.uk.

 

v1.1 October 2023 Edited & customised by: Amesmo Ltd t/a CompensateRight, 20-22 Wenlock Road London N1 7GU.